Crucial Accountability

Are you wondering how to hold others accountable to achieve results while also improving relationships?

This workshop teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.

Crucial Accountability provides a methodology for effectively holding others accountable that’s based on more than twenty-five years of research.

• Hold anyone accountable—no matter the person’s power, position, or temperament.
• Master performance discussions—get positive results and maintain good relationships. 
• Motivate others without using power—clearly and concisely explain specific, natural consequences, and permanently resolve problems. 
• Manage projects without taking over—creatively help others avoid excuses, keep projects on track, and resolve performance barriers. 
• Move to action—agree on a plan, follow up, engage in good reporting practices, and manage new expectations.

This workshop is available to all non-student employees who would like to improve their accountability conversations.

Versions: There are three versions of this workshop:

• For those who have already taken Crucial Conversations, we offer the Crucial Accountability for Graduates workshop. This is designed to quickly review key CC concepts and move to the specific Accountability ideas that build on the core Crucial Conversations skills. This workshop is typically 8 hours of training split over two sessions. Participants must have already attended a full Crucial Conversations workshop to be eligible for this workshop.
• For those who are new to Crucial Conversations, we have the Crucial Accountability workshop. This workshop is best for people who have not taken Crucial Conversations and is designed to teach those skills along with the specific Accountability skills. This workshop is about 16 hours and is typically split into 4 sessions. 
• Keynote – we can provide a 1–2-hour version of Crucial Accountability that is well suited to a staff meeting, retreat, or a guest lecture.

Cost: There is no cost to attend this workshop when it is sponsored by HRD. Departments can request this training for their employees and are able to set up sessions that will work for them. The cost of the materials is $170 per participant and includes:

• Crucial Accountability Participant Toolkit
• Cue cards for each lesson in a desktop display case
• Crucial Accountability model card
• A copy of the New York Times bestselling book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (2^nd Edition)
• Crucial Conversations Audio Companion MP3 download
• A course completion certificate
• Certified Instructor(s) who know the BYU environment and can tailer-fit the training to your needs. 

The cost of the course, taken outside of BYU, can be as much as $1,595. However, since we have certified trainers, you pay only for the cost of the training materials, $170. There is no cost for the keynote version.

This is typically a live, in-person training. It can also be delivered as an online workshop via zoom. For questions, please contact Greg Danklef, Director of Training & Development greg_danklef@byu.edu.

If you would benefit from the skills taught in Crucial Accountability Training, contact HRD for more information or sign up for the next training on the Training LMS.