Customer Service Basics
Learn how to revitalize the job you're currently in or develop a plan to move your career forward.
2-hour, in-person course for anyone who interacts with students, employees, or the public. Providing excellent customer service is more challenging than ever. This course uses current research and techniques to empower front-line service providers with the tools they need to succeed. Participants will learn how to:
- Understand what customers expect
- Create loyal customers
- Listen proactively and constructively
- Effectively resolve complex problems
- Deal with difficult customers