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Engagement Articles

Be Part of the Solution

I was recently watching an interview with businessman Howard Schultz where he was talking about the importance of being candid with people. The main idea is that we are often so resistant to potential conflict, that sometimes we don't give people the feedback they need to really be successful. In his view, if you are not honest with that person, then you are part of the problem. Additionally, there are often other people watching how you might handle such a situation and what you do sends signals to them about what is valued and acceptable. I appreciate this reminder. 

Nobody wakes up wanting to have a Crucial Conversation for the fun of it. However, tough conversations are essential to our learning and growth and that of the people around us. The more we can practice being candid and respectful, the better our overall communication and relationships will become. It isn't always easy, but we can learn to successfully hold those tough conversations. Start by providing the feedback people need to be successful, even when it isn't easy. Rather than being part of the problem, you can be part of the solution by talking it out.