Customer Service for Managers

3-hr, in-person course for anyone who leads a team that interacts with students, employees, or the public. Based on current research and best-practices, managers will learn the tools they need to create strong service organizations and teams. The course teaches managers to:

• Understand today's customer expectations
  
• Foster customer loyalty
  
• Create positive customer interactions
  
• Define and utilize organizational values 
  
• Develop and maintain critical systems 
  
• Engage in continuous improvement
  
• Hire, train, and manage front-line service providers